FAE Technical Support Team

Our technical support team is here to help you with any issues:

- Device to App Connectivity: Assistance with device and app connectivity.

- Software Compatibility: Ensuring compatibility with various software platforms.

R&D Team Support:

Our factory’s robust R&D team focuses on innovation and product enhancement. We continually invest in research to keep our products competitive and improve based on customer feedback.

Regular Communication:

- Email Newsletters: Regular updates on product information and technical advancements.

- Webinars: Online webinars to introduce new products and technologies, and address any queries.

Professional FAE (Field Application Engineer) team:

FAE provides support through multiple channels:

- Phone Support: Call us at +86 15899795842 for immediate assistance.

- Email Support: Email us at [email protected], and we will respond within 24 hours.

- Video Conferencing: Support via Zoom, Google Meet, or other remote meeting tools.

Operating Hours:

- Monday to Friday, 9 AM to 6 PM (Beijing Time).